Throughout my writings about my visa process, I’ve mentioned that I have been using a migrant agent. Today I’m going to plug the agency. I don’t know how I would be getting through this migration process without them.
Hamilton Watts provides high quality migration services. They have offices in Melbourne, Sydney, Perth, and Canberra, and represent clients throughout Australia and overseas. I worked directly with Laurie Duncan, the current Chairman of Hamilton Watts, who joined the company as Operations Manager in 1997 after 29 years with the Department of Immigration.
On my first meeting with Laurie, I learned that my visa expired nine months later than I thought. One of the great benefits of using a migrant agent is not just that they are familiar with the law, they understand the tricky language government agencies use. They know what goes on behind the scenes and how to read between the lines. Laurie laid it all out for me. He has always been accessible. He returns every email and reaching him on the phone has never been a problem. He checks in, he reminded me of what I needed to do next, kept me informed of changes, and keeps me updated. On top of being as professional as can be, Laurie is nice person. He is confident, but relaxed, never arrogant, never flippant nor dismissive, never too busy to deal with you.
I dealt a little bit with other members of the Hamilton Watts team, a couple of ladies, secretaries perhaps, that helped me with the payment process and answered some questions. They were delightful as well. Reviewing the profiles of others at Hamilton Watts reveals some impressive credentials. I doubt I could find a more knowledgeable group of agents.
Have you used a migrant agent? If so, what’s your experience been like? If not, why not? Would you use one?